San Diego Community Health Center

Gloria Pereira 2 weeks ago

Dr. Erica Apenzeller was my acupuncturist for more than 12 months. I loved going for acupuncture treatments, acupuncture used to be the highlight of my day. Until, I had a horrible experience with Dr. Apenzeller 3 months ago. That day, she mentioned not getting along with her boyfriend. I could see how upset she was but I NEVER expected this. I was on the table face up, there were needles all over my arms and legs, no way I could leave. I was going through a rough patch and hoping acupuncture would help with my stress. Since I couldn’t see what she was doing, all I can say is it felt like she tried to pierce through the cartilage in my left ear. I honestly don’t think she was using an acupuncture needle come to think of it. She was well aware I had surgery on my ear 3 months before because I always mentioned it but that didn’t mean a thing. It was so painful, my arms and legs lifted off the table. I said OUCH. She said “oops, let me try again.” I REALLY trusted her. I was really doing my best to relax and breathe it through. She did it again, my arms and legs lifted off the table from the pain, I said OUUUCH. I couldn’t get off the table. I gave in. I was extremely confused when

Alexcer 4 weeks ago

Here's a more customer service-oriented and sincere version of your feedback: I appreciate the convenience that telehealth is intended to provide; however, my overall experience has been disappointing. The telehealth platform frequently crashes during appointments, and I have been unable to reliably communicate with my provider through the Healow app. Additionally, the equipment and technology appear outdated, resulting in very poor video quality. Another challenge is the lengthy check-in process, which often consumes 10 to 15 minutes of my scheduled appointment time and reduces the amount of time available to discuss my healthcare needs. I've also experienced inconsistencies with appointment start times. While some providers are punctual, others have been significantly delayed, sometimes by as much as 20 minutes. As a patient, I value efficient, reliable, and accessible care. Unfortunately, these ongoing issues have led me to consider seeking medical services elsewhere. I hope this feedback is helpful in identifying opportunities to improve the overall telehealth experience for patients.

Billy Weinmann 3 months ago

Dr Erica Appenzeller Acupuncture Dr. Erica has hands and precision like no other. It amazes me how she can gently assess my body and pinpoint exactly where my pain is. Her ability to identify problem areas and place her treatment with such accuracy is truly remarkable. The heat therapy is incredibly soothing and comforting, helping my body relax and prepare for treatment. Then comes my favorite part. As a massage therapist, I know the difference between good hands and exceptional hands, and Dr. Erica’s touch is exceptional. Her pressure is perfect, her technique is outstanding, and the positive energy she brings to every session makes the experience even more effective. Every appointment leaves me feeling renewed, restored, and transformed. I walk away with less pain, more mobility, and a greater sense of well-being. I genuinely look forward to seeing her each week and highly recommend her to anyone seeking skilled, compassionate, and effective care.

Gina Dennison 3 months ago

I was highly referred to go to DDS Christopher DeMeyer. I am very happy. I was so scared at 1st because I had deep/cleaning/scaling in the past at different dentist a few times and I went through the roof with pain as soon as they started. When I found out that the 1st procedure was a deep scaling I cancelled 3 times. They were so understanding at the front desk. I had my bottom deep scaling done today by DDS Christopher DeMeyer, I didn't feel anything. This was fun also because his 1980s music and funny talks were awesome. THIS DENTIST IS BY FAR the BEST EVER!! I'm not stressed anymore. Thank you very much 😊

Isaiah 6 months ago

I’ve been coming to this dental office for quite some time, and while I generally appreciate the care provided, I’ve consistently experienced an issue with one staff member’s attitude that I feel compelled to address. During my most recent visit, I was informed there is a new QR code check-in process. As I was attempting to pull up my camera to scan the code, my phone was loading slowly due to overheating. Before I had the opportunity to complete the process, I was abruptly told to move to the tablet and sign in there because appointments were being made. The tone felt unnecessarily impatient and dismissive. I understand that front desk staff often manage multiple responsibilities at once, and I respect that. However, professionalism and courtesy should remain consistent, regardless of how long someone has worked at the office or how busy the moment may be. Patients should not feel rushed or spoken to in a way that feels condescending. I value this practice and the dental care I receive here, which is why I believe it’s important to share this feedback. A calm, respectful interaction goes a long way in maintaining a welcoming and positive environment for patients.